The last image before the program hung was IMG_1513.JPG so nothing unusual and there are many others formatted similarly that did not seem to cause the crash. I did add about 15 files to the catalog with no problem however just to try it. I was unaware that one can select for import by year, etc. So I have about 5000 photos in the one folder. I cannot now find the page that discusses registering for support, probably something I found by websearch or I may have been confusing Photoshop with Photoshop Elements, since I am completely new to this product. I see the product shows up in my account anyway. I have now found the contact us page with options for chat and phone calls, and no need to register the product. When I opened the Editor as you suggested, I was able to activate it by supplying the serial number, but that same serial number returns invalid format when attempting to register it for support. I purchased the Photoshop Premiere bundle from Newegg and did get an alphanumeric redemption code, which per instructions I redeemed for two 24 all numeric codes. The last attempt did import about 3000 pictures in just a few minutes before it hung again. I could indeed try to import smaller amounts, but that would be daunting and time consuming to keep selecting batches of 5000 pictures and remember where I had left off and would not find the program worthwhile if that is route I would have to take. I have had three failures, and in all cases I chose to import all the files by selecting them. When I look at the last picture imported, it is just a standard JPG file that I can open and view easily. With both the process hangs but at different spots of the import process. I have tried setting up the catalog on both a standard hard drive and an SSD both of which are 2TB and have over 1 TB free. The photo folder I am importing to the Catalog is on the C: Drive. My system specs are AMD 5900X, 32GB RAM, NVIDIA 3090 card.
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